Safety rules

Safety and Reporting Policy

RideClub safety, verification, reporting, and authority cooperation rules.

Last updated: 4 June 2026

RideClub provides verification, reporting, support, and safety tools for planned shared rides, but users remain responsible for lawful and safe conduct.

1. Platform safety role

RideClub is a verified shared-rides and lift-club platform for planned commutes and scheduled shared trips.

RideClub is not an e-hailing service, taxi operator, transport company, employer of drivers, bank, escrow provider, or payment processor.

Users arrange planned shared rides with one another. Drivers are independent users who offer seats on routes they already intend to travel.

2. Verification before participation

Users must complete verification and be approved before posting rides, requesting rides, or requesting seats.
Drivers must complete required identity, driver's licence, and vehicle verification before offering rides.
RideClub may reject, suspend, or request resubmission of verification where documents are unclear, inconsistent, expired, suspicious, or incomplete.

3. Prohibited conduct

Threats, violence, harassment, intimidation, hate speech, assault, theft, or unsafe conduct.
Fraud, identity misuse, payment fraud, fake profiles, fake documents, or impersonation.
Unsafe, unlawful, impaired, reckless, or unlicensed driving.
Trying to move users off-platform for scams, false payment arrangements, or unsafe ride arrangements.

4. Reporting

Users can report ride issues, unsafe behaviour, suspicious profiles, vehicle concerns, payment issues, chat/contact concerns, and verification concerns through RideClub support and reporting flows.

Support chat and reports may be stored for customer service, safety, dispute resolution, fraud prevention, quality improvement, training, and legal compliance.

5. SAPS and authorities

RideClub may report suspected crime, fraud, identity misuse, payment fraud, threats, violence, harassment, theft, assault, unsafe conduct, or other unlawful activity to SAPS or relevant authorities.

RideClub may cooperate with law enforcement where legally required or where necessary to protect users and prevent fraud.

6. Emergency situations

RideClub support is not an emergency service. If there is immediate danger, users should contact SAPS, emergency medical services, or the relevant local authority first.