Terms and Conditions

1. Platform role

2. Account eligibility and verification

• Users must provide accurate, current, and complete account information.
• Users must complete verification and be approved before posting rides, requesting rides, or requesting seats.
• Riders may need to provide identity information and ID or passport documents.
• Drivers may need to provide identity information, driver's licence details, vehicle information, vehicle licence disc details, and vehicle photos.
• RideClub may suspend or restrict accounts for false information, unsafe conduct, fraud, identity misuse, payment misuse, or policy violations.

3. Planned shared rides

• RideClub supports planned shared rides, lift clubs, once-off rides, and recurring commutes.
• RideClub does not dispatch drivers, control routes as a transport operator, or guarantee that any ride will be available or accepted.
• Drivers remain responsible for safe driving, roadworthiness, licence requirements, insurance obligations, and compliance with applicable law.
• Riders and drivers remain responsible for their own conduct, punctuality, ride arrangements, and lawful behaviour.

4. Payments and fees

• RideClub does not directly process, store, or handle your card, bank, or payment account details. Payments are processed by third-party payment providers.
• RideClub does not take a ride commission from shared rides. T&Cs apply.
• RideClub may charge platform, verification, subscription, promotional, or processing-related fees where clearly disclosed.
• Cash is handled directly between rider and driver where selected.
• Payment disputes, refunds, reversals, chargebacks, and payout holds may be reviewed for fraud prevention, safety, support, and legal compliance.

5. Safety, reports, and cooperation with authorities

• Users must not threaten, harass, abuse, discriminate, impersonate, scam, steal, assault, or behave unlawfully toward other users.
• RideClub may report suspected crime, fraud, identity misuse, payment fraud, threats, violence, harassment, theft, assault, unsafe conduct, or other unlawful activity to SAPS or relevant authorities.
• RideClub may cooperate with law enforcement where legally required or where necessary to protect users and prevent fraud.
• Support chat and reports may be stored for customer service, safety, dispute resolution, fraud prevention, quality improvement, training, and legal compliance.

6. Data and marketing

• RideClub may collect and use platform data for analytics, product improvement, marketing insights, audience understanding, campaign measurement, and promotional strategy.
• Direct marketing will be handled with consent and opt-out options where required.
• Users can update marketing communication preferences where the app provides that setting.

7. Verification document handling

8. Changes, suspension, and termination

9. South African law

10. Contact